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If you need to contact NZ Travel Insurance about your travel insurance policy or claim, please phone or email on the below details.

For emergency assistance:

Where you are calling from: Phone number:
Worldwide Call reverse charge/collect +64 9 486 6868
Australia Free phone 1800 554 114
UK Free phone 0808 589 3893
USA Free phone 1800 326 1543
New Zealand Free phone 0800 486 686

If you need to send us a fax with any information please send to +64 9 489 8167.

For claims information:

Email: claims@allianz-assistance.co.nz

Phone: 0800 606 688 (within New Zealand)

For enquiries to amend or cancel your policy:

Email: online.nz@statravel.com

Phone: 0508 782 547 (please note this phone number will direct you to the STA Travel Online sales team)

For technical issues on the website:

Email: online.nz@statravel.com

Phone: 0508 782 547 (please note this phone number will direct you to the STA Travel Online sales team)

We provide insurance cover to you on the basis that you are a resident of New Zealand, you intend to return to New Zealand after your journey, you will purchase your policy in New Zealand before you start your journey and the start date on your policy reflects the date you leave your residence in New Zealand to start your journey. Full Terms and Conditions Apply.

This insurance is issued and managed by AWP Services New Zealand Limited trading as Allianz Global Assistance and underwritten by Allianz Australia Insurance Limited ABN 15 000 122 850 (Incorporated in Australia) trading as Allianz New Zealand. You should consider the Policy Wording before making any decisions about this travel insurance policy.

For further information on Allianz Australia Insurance Limited's financial strength rating, please refer to the following Financial Strength Rating and Overseas Policy Holder Preference Disclosure Notice on our homepage.