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Emergencies & Help

Need some help?

If you’re overseas and need medical assistance or have a travel problem (such as you’ve lost something or need to come home unexpectedly), please call us as soon as possible. Our Allianz Global Assistance team is available 24/7 to take your call, so contact us any time of day or night and we’ll help you get sorted and back on the road again.

Please have your travel insurance policy information (including the name it was booked under and the policy number) available when you call, as well as your contact details for where you are right now overseas so we can get back in touch with you.

Emergency numbers

Where you are calling from: Where you are calling from:
Worldwide Call reverse charge/collect +64 9 486 6868
Australia Free phone 1800 554 114
UK Free phone 0808 589 3893
USA Free phone 1800 326 1543
Within New Zealand Free phone 0800 486 686

If you need to send us a fax with any information please send to +64 9 489 8167.

Please be aware that failure to call us about your emergency claim may result in you not being covered for all or any of your incidents.

Who is Allianz Global Assistance?

Allianz Global Assistance has over 13,000 employees spread across 34 countries who are ready to help you out no matter what your problem is or where you are located. As people who care about people, they are proud to be the leading provider of travel insurance and medical emergency assistance in New Zealand and Australia. They not only offer world class assistance while you’re travelling, but are here to support you when you get home as well.

We provide insurance cover to you on the basis that you are a resident of New Zealand, you intend to return to New Zealand after your journey, you will purchase your policy in New Zealand before you start your journey and the start date on your policy reflects the date you leave your residence in New Zealand to start your journey. Full Terms and Conditions Apply.

This insurance is issued and managed by AWP Services New Zealand Limited trading as Allianz Global Assistance and underwritten by Allianz Australia Insurance Limited ABN 15 000 122 850 (Incorporated in Australia) trading as Allianz New Zealand. You should consider the Policy Wording before making any decisions about this travel insurance policy.

For further information on Allianz Australia Insurance Limited's financial strength rating, please refer to the following Financial Strength Rating and Overseas Policy Holder Preference Disclosure Notice on our homepage.